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EXPERIENCE
Chief Design Officer
Devise LLC (June 2007 - present)
I
am co-founder of this digital product design and development consultancy. I lead the definition of Interaction
Design solutions. My co-founder Mike McAulay specializes in software engineering, and we
approach product development activities using a combination of best practices from Interaction Design
and Agile Development. My key areas of expertise include customer research, product definition,
and conceptual interaction design. We also conduct professional audits to assess existing designs and
technologies and provide training to install user-centered design practices. Clients include:
- St. Jude Medical: [Next Generation]
Pacemaker & ICD software
Senior
Human Factors Design Engineer
St. Jude Medical,
Cardiac Rhythm Management Division (August
2002 - June 2007)
I
led the creation of user-centered software solutions, including managing
project activities and collaborating closely with cross-disciplinary
team members. Working simultaneously on multiple projects, I was
involved in all facets of conceptual product design and software
development. At St. Jude, I formalized a powerful system for product design
in the medical industry by combining Interaction Design principles
& best practices with classic Human Factors methods. My processes
included ethnographic customer research, mockup and prototype development,
and detailed requirements definition. I also led usability testing
and participated in design reviews throughout the product lifecycle
to ensure that the final product would meet customers' expectations.
Projects included:
- Merlin™
PCS (Patient Care System) hardware and software
- PSA (Pacing System Analyzer)
Wanda software
- [Next Generation]
Pacemaker & ICD software
- Identity®
ADx Pacemaker software
- Atlas+™
& Epic2™ ICD software
- HouseCall™
Plus Remote Patient Monitoring System software
Principal
Design Consultant
Cooper Interaction
Design (July 1999 - July 2002)
At
Cooper, I specialized in humanizing technically-complex products.
I led interaction design consulting engagements, performing ethnographic
research, persona modeling, interaction framework conceptualization,
design refinement, and implementation support. I also helped create
Cooper methodology and best practices, supervised design teams,
and wrote and delivered training courses. I delivered design solutions
in the domains of medical device technology, wireless networking,
e-commerce, network intelligence, web design and CRM applications.
Projects included:
- Cooper: designed
Office Telephone product concept
- Cooper U:
developed and taught Interaction Design training courses to
corporate audiences
- St.
Jude Medical: designed software for Pacemaker
and ICD systems
- Hewlett-Packard:
delivered persona models for internet technology concept
- [Large
technology company]: designed software for wireless networking
tool
- Homophone
Zone: designed web application
- SAP
Portals: designed software for enterprise portal administration
- WebGain:
designed application for Java coding environment (supervisor)
- Bizrate:
designed e-commerce web site
- VerticalNet:
designed corporate web portal
- Terraspring:
designed application for web-based server farm management
- SAP:
- Designed marketing
campaign management CRM software (patent-pending)
- Designed call
center CRM software
- Designed internal
Service Request software
- Centile:
software design for IP-PBX phone application
Freelance
Designer
d.b.a.
Elizabeth
Bacon/Muse All Design (January
1998 - July 1999)
I performed freelance work in the fields of Graphic
Design, Web Design, Exhibit Design and Product Design prior to
recognizing the field of Interaction Design. Projects included:
- Gingko Design:
designed and implemented web site
- Palo
Alto Jr. Museum: designed structural piece for exhibit on "Mapping"
- HAT: designed
San Francisco band's visual identity, and also created "Illumination"
album art
- Stump Records:
designed and implemented web site
- FootNotes
Literary Walk: designed visual identity, and implemented web
site
- SFSU Classics
and Comparative Literature departments: designed promotional
posters
- "CAVU:
Concepts and Visions Unlimited": designed, organized and
produced design exhibit at SFSU
- "Life
and Death on the Nile": designed, organized and produced
museum exhibit at SFSU
- iNetsis LLC:
implemented numerous web sites as web development contractor
- TVT's Biobox:
coordinated exhibit booth at NARM convention
- DAI forum:
designed visual identity for SFSU student organization
PUBLICATIONS
& PATENTS
- "Estimating Implantable Medical Device Longevity,"
USPTO patent application through SJM (2007)
- "Determining Parameter Setting Change Context,"
USPTO patent application through SJM (2007)
- "System and Method for Tracking ST Shift Data Utilizing Histograms,"
USPTO patent application through SJM (2007)
- "Methods and Systems for Trending ST Segment Changes Over Time,"
USPTO patent application through SJM (2007)
- "Defining
Interaction Design," ACM <Interactions> magazine (2005)
- "Creating
and monitoring automated interaction sequences using a graphical
user interface," USPTO patent application through SAP (2004)
- "Teams
Attack!" North American Pylon (2004)
- "Successful
Product Design for the Medical Device Industry," Cooper-published
white paper (2002)
- "Scenario-Based
Approach to Design," CHI2001 conference papers, co-authored
with R. Reimann (2001)
- "Nothing
is Sacred," film criticism, in Ke-thar'-sis literary
journal (1997)
- "Dhamma,"
poem, in Ke-thar'-sis literary journal (1997)
- "Arianna,"
play, written, directed and performed at Stanford University's
Full Moon Faerie Tales (1995)
- "Lazeryd,”
French Design Patent for triangular binder system to store compact
discs (1994)
SELECT SKILLS
- Notable
leadership and advocacy skills, including project management
- Excellent
communication abilities, including public speaking
- Deep
knowledge of product development best practices, including Cooper's Goal-Directed® method and FDA
& TÜV Human Factors Engineering guidance for medical industry
- Strong
technical expertise with software for graphic design, web design
and office work
EDUCATION
Stanford University, BA in English and French Literature
(1991-1995)
San
Francisco State University, MA in Industrial Arts
(1998-2000)
ORGANIZATIONS
Interaction Design Association (IxDA),
Director
Association of Computing Machinery,
Member
KEY REFERENCES
- Alan
Cooper, Founder, Cooper Interaction Design
- Others
upon request
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